Terms and conditions of use
1. Purpose of this document
The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale of the web page www.natpharma.com, and all its sub-domains. The domain www.natpharma.com is owned by Suyana International S.L., with registered office at C/ Pintor Ribera, nº 10-2ºB 29600 Marbella (Málaga) and CIF: B-92991413.
Suyana International S.L., hereinafter Natpharma, reserves the right to modify the General Conditions of Use and the General Conditions of Sale in order to adapt them to the current legislation applicable at all times, the latest jurisprudential developments and the usual market practices.
The navigation through the pages of the domain www.natpharma.com and its sub-domains, as well as the purchase of any product, implies the acceptance of the General Conditions of Use and the General Conditions of Sale described in this page.
2. Conditions of use
The User agrees to use this website in accordance with the provisions of current legislation, refraining from using the website for activities contrary to law, morality, or uses harmful to the rights and interests of others. Likewise, the user must abstain from obtaining information and contents accessible through the Web page by using means or procedures other than those that have been made available for this purpose.
The links contained in the Website may lead the User to other websites managed by third parties. Natpharma is not responsible for the contents or the state of these sites. The link to these websites does not imply that Natpharma approves them or their contents.
3. Modification rights
Natpharma reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and general conditions of use. Such modifications shall be made in order to improve the site, while simultaneously improving the services offered to the user. In view of the foregoing, Natpharma strongly requests you to review and check the general conditions of use each time you access the Website, being your own responsibility not to do so and assuming that, even so, you tacitly accept the content of the same.
4. Ownership and copyrights
All content and information presented on www.natpharma.com and its sub-domains is the property of Natpharma. Therefore, the use of designs, logos, texts, images, videos is subject to prior authorization from Natpharma.
5. Product Information, Prices
5.1 Product Information
Natpharma pays great attention to the information concerning the essential characteristics of the products by means of technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All this is done within the limits of technology and in compliance with the best market standards.
5.2 Price Information
The sales prices indicated on www.natpharma.com and its sub-domains are shown in Euros. VAT is included in these prices, but not the shipping service charges. The shipping service charges are to be borne by the User and will be added to the total amount of the products selected. You will be informed of these costs before confirming the order and finalizing the order process. Natpharma reserves the right to modify its prices at any time. However, we undertake to apply the current rates indicated on www.natpharma.com and its sub-domains at the time your order is placed.
We inform you that in the event of an erroneous and/or manifestly derisory price being displayed and for whatever reason (computer error, manual, technical…), the order will be cancelled even in the event of initial validation.
The prices and offers presented on www.natpharma.com are only valid for orders placed through www.natpharma.com.
6. Purchasing Process
6.1 Registration
To place an order it is necessary to connect to www.natpharma.com, and register as a user, filling in the electronic form following the instructions of each stage. After registration you will be able to proceed with the purchase of your product(s).
6.2 Availability of the products
Please note that orders will be shipped within the limits of available stock. By accessing www.natpharma.com, you can check the current availability of each of the products that we offer in our online store, distinguishing between:
Available: Item with stock available within the defined deadlines.
Not available: Article out of stock or not available at that moment.
Natpharma will contact you by telephone or e-mail in case of out of stock of any product.
6.3 Ways to place an order
Through the Web or by telephone, by calling 902 11 29 52 during business hours.
6.4 Payment methods
Natpharma offers several solutions to proceed with the payment of your purchase at www.natpharma.com:
By Visa, MasterCard, 4B and PayPal.
The customer must provide all the information requested in order to process the payment. In the event that the payment platform informs of the denial of the card, the order will be automatically canceled, informing online and at the time, the customer of the cancellation.
As an anti-fraud measure, Natpharma may request documentation proving that you are the card holder.
Natpharma does not record credit card information at any time.
All payments made by credit card will be protected in encrypted form by SSL certificate.
Bank transfer
When you choose this method, you will see the account number to make the transfer.
Your order will not be shipped until we receive the payment, which usually takes 2 to 3 days.
6.5 Taxes
The sales prices indicated on www.natpharma.com are shown in Euros, VAT included, but do not include delivery charges. The costs of the shipping service are borne by the User and will be added to the total amount of the selected products. You will be informed of these costs before confirming the order and finalizing the purchase process.
6.5 Order status
You will be able to check the status of your order at any time by accessing “my account”.
6.7 Order Processing and Delivery
Shipments are made to destinations in mainland Spain, to the address provided by the user.
The order will not be shipped until the payment is formalized.
The products are delivered in secure packaging. If external damage is detected in the packaging of the product, the customer must detail this fact on the receipt signed to the carrier and immediately contact our Customer Service [email protected]. A proof of delivery without any evidence of damage is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected on the product once the package has been opened while the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service [email protected]. After 24 hours of delivery, no claims for damage to the product will be accepted.
During the purchase process, you can indicate your delivery preferences (morning, afternoon or delivery time).
If the customer is not going to be at the place of delivery at the agreed time, please contact us, through our Customer Service at [email protected], to arrange delivery at another time.
7. Returns
Due to the current situation caused by Covid 19, no product returns will be accepted.
8. Customer Service: Help, Suggestions, Complaints
At any time, you can contact our Customer Service for help, suggestions or complaints by writing to [email protected].
9. Responsibility
Natpharma does not guarantee the absence of viruses or similar elements in the electronic documents and files stored in your computer system and in its website, which could cause software and hardware alterations for you as a user. The use of our website and its contents implies your acceptance of the aforementioned risks and, therefore, you exclude Natpharma from any liability for damages of any kind arising from the possible presence of viruses or other similar elements.
Natpharma will try with all the means at its disposal to guarantee the security of the information provided by the users. However, as is commonly known, security in the Internet environment cannot be guaranteed in its entirety at any time.
10. Use of Cookies
Natpharma uses cookies or similar files for any type of use of the portal. However, the cookies used are only associated with anonymous users and their terminals, without providing references that allow the user’s personal data to be deduced. They are intended to simplify your use of m www.natpharma.com and its sub-domains, and to provide you with a better user experience. Furthermore, in relation to the above, Natpharma informs you that most browsers allow users to delete cookies from their computer’s hard drive, block them or receive a message before recording a cookie.
11. Privacy and data protection policy
Natpharma, hereinafter referred to as the company, complies with the legislation on personal data protection. In compliance with the provisions of the L.O.P.D. 15/99 of December 13, 1999, we inform you that your data are included in our files, duly registered with the AEPD, in order to enable the proper provision of professional services, the offer and contracting with the customer of products and services, conducting advertising campaigns, and the development of commercial access related to the products or services contracted, by any means of communication, including SMS and email. We inform you that you can exercise your rights of access, rectification, cancellation and opposition by writing to Natpharma C/ Pintor Ribera, nº 10-2ºB 29600 Marbella (Málaga) or by e-mail to [email protected].
This Regulation applies whether you access our website and decide to simply browse its contents and use its services, without acquiring any product, or if you access on behalf of the domain and decide to browse its contents using the services offered and acquiring one or more products.
In no case, and for no reason, your data will be communicated or disclosed to third parties that are not part of the purchase and delivery process
12. Applicable Law and Legislation
These general conditions are governed by Spanish Law. Any dispute in relation to the website www.natpharma.com shall be settled before the Spanish Jurisdiction.