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1. Object

This document is to establish the Terms and Conditions of Sale the website, and all its sub-domains. The domain is owned by Suyana International Ltd., established in the C / Pintor Bank, No. 10-2 º B 29600 Marbella (Málaga), CIF:  B-92991413.

International Suyana S.L. hereinafter Natpharma reserves the right to change Terms and Conditions of Sale to fit the applicable laws in each moment, the new case law and current market practices.

Both the navigation through the pages of domain and its sub-domains, such as the purchase of any product imply acceptance of the Terms and Conditions of Sale described on this page.

2. Terms of Use

The User agrees to use this website in accordance with the provisions of existing legislation, not using the website for activities contrary to law, morals, or uses detrimental to the rights and interests of others. Also the user must refrain from obtaining information and content accessible through the Web page using means or procedures other than those for that purpose and if they are made available.

The links on the website may take the User to other websites operated by third parties. Natpharma not responsible for the content or condition of these sites. The link to these websites does not imply that Natpharma approve them or their contents.

3. Private Label Rights

Natpharma reserves the right to unilaterally change at any time, without notice, presentation and Web site content, services and conditions of use. Such modifications will be to improve the site while simultaneously improving the services offered to the user. For the reasons, Natpharma, urges it to undertake a review and verification of the general conditions of use each time you access the Web, being your own responsibility to do so, and assuming that, even so, tacitly accepts their content.

4. Ownership and copyright

All content and information presented in and its sub-domains, is owned by Natpharma. Therefore, the use of designs, logos, text, images, videos are subject to prior authorization Natpharma.

5. Information Products, Prices

5.1 Information Products

Natpharma pays great attention to information on the essential characteristics of products through technical descriptions of its partner companies and manufacturers, and photographs illustrating the products. All this is done within the limits of the technique and respecting the best market standards.

5.2 Information Pricing

The sale prices listed in and its sub-domains are shown in euros. VAT is included in these prices, but not the cost of shipping service. The shipping service costs borne by the user and added to the total amount of the selected products. You will be informed of such costs before confirming the order and complete the hiring process. Natpharma reserves the right to change prices at any time. However, we are committed to applying the current rates specified in and its sub-domains in the time of placing your order.

Please note that if you receive an incorrect price and / or manifestly ridiculous and whatever the reason (computer error, manual, technical ...), the order will be canceled even if initial validation.

Prices and offers presented are valid only for orders placed through

6. Buying Process

1. Record
To order need to connect to, and register as a user by completing the online form by following the instructions in each stage. After registration may proceed with the purchase of their (s) product (s).

2. Product availability
Please note that orders will be shipped within the limits of available stock. By accessing, you can view the current availability of each of the products we offer in our online store, distinguishing between:

Availability: Item in stock available in the terms defined

Not available: Item discontinued or unavailable at the time.

Natpharma will be contacted by phone or through email in case of shortage of stock of a product.

3. Ways to Order
Through the Web or by phone at # 902 November 29 52 during business hours.


4. Payment
Natpharma puts various solutions for making the payment of purchase in

For Visa, MasterCard, 4B and PayPal

The client must report all data be asked to process the payment. In the event that payment platform to report on the refusal of the card, will automatically cancel the order, informing online and at the time, the customer of the cancellation.

As an anti-fraud, Natpharma may request documentation demonstrating that the cardholder.

Natpharma at no time does not record the data relating to the credit card.

All payments made by credit card will be protected in encrypted form using SSL certificate.


Bank Transfer

When you choose this method, you will see the account number to transfer.

Your order will not be sent until we receive the payment, which usually lasts 2 to 3 days.

5. Taxes.
The sale prices listed in shown in euro, including VAT but exclude delivery charges. The delivery service charges paid by the user and added to the total amount of the selected products. You will be informed of such costs before confirming the order and complete the purchase process.

6. Order Status:
You can always check the status of your order by going to "My Account"

7. Order Processing and Delivery.
Shipments are made to destinations in mainland Spain, at the address provided by the user.

The order will not ship until payment is formalized.

The products are delivered in secure packaging. If external damage is found on product packaging, the customer must state this fact in the proof that signing the carrier immediately and contact our Customer Service [email protected] Proof of delivery without any review of damages is equal to a product with the packaging in perfect condition. Similarly, if damage is found in the product after opening the package while the package in perfect condition, the customer has 24 hours of receipt to contact our Customer Service [email protected] Passed 24 hours of delivery will not accept claims for damage to the product.

During the checkout process, you can indicate your preference of delivery (morning, afternoon or time of delivery).

If the customer is not going to be in the place of delivery at the agreed time, please contact us through our Customer Service in [email protected] to arrange delivery at a later time .

7. Returns

Buy unsatisfactory - has a period of 10 days for a refund of your purchase. To do this, please contact our Customer Service in [email protected] for how to make a refund.

Shipping charges are not refunded. Also, the cost of collection will be charged to the client (the amount equivalent to collection costs, incurred by the customer returns to buy is not satisfactory.


Conditions of Return

Articles with no signs of misuse.

In case of return will allow only unopened containers with security seals intact.


Reimbursement for damage to goods transportation

The time limits for claims for damage to the goods shall be 24 hours from the delivery date if the damage is not appreciated outside, in the very act of delivery, or indicated on the packing slip. After this period of time, Natpharma not responsible for any damage that may have been caused.

In either case Return described above, the economic value of the purchase will be returned through reimbursement bank account, regardless of method of payment used to make the purchase, the goods once again be received by Natpharma and successfully tested to verify that there has contravened any of the conditions of return noted above. Should you breach any of the conditions of Return, our Customer Service will contact you (the new postage after being refused a refund will be borne by the customer).

8. Customer Service: Help, Suggestions, Complaints

At any time, you may contact our Customer Service for help, make suggestions or complaints by writing to [email protected]

9. Responsibility

Natpharma does not guarantee the absence of viruses or similar electronic documents and files stored on your computer system and on its website that could lead to changes in software and hardware for you as a user. The use of our website and its contents constitute acceptance by you of all the risks and therefore you Natpharma excludes all liability for damages of any kind arising from the possible presence of viruses or other items analogs.

Natpharma try with all means available to ensure the security of information provided by users. However, as is commonly known, security in the Internet environment can not be guaranteed in full, at any time.

10. Use of Cookies

Natpharma use cookies or similar files on any use of the portal. However, the cookies used are only associated with anonymous users and terminals, without providing references to infer the user's personal data. Aim to simplify the use of m and its subdomains, and bring you a great user experience. Also, in relation to the above, Natpharma tells you that most browsers allow users to erase cookies from your computer hard drive, block or receive a message before recording a.

11. Privacy and data protection

Natpharma onwards the company complies with the legislation on protection of personal data. Pursuant to the provisions of L.O.P.D. 15/99 of December 13, we inform you that the data contained in our files, duly registered with the AEPD, in order to enable the proper provision of professional service concluded, the supply and contracting with the customer for the products and services, the advertising campaigns, and development of commercial accessions relating to products or services procured, by any media, including SMS and email. Please note that you can exercise your right of access, rectification, cancellation and opposition by writing to Natpharma C / Pintor Bank, No. 10-2 º B 29600 Marbella (Málaga) or via email [email protected]

This regulation applies if you access our website and decide to simply browse the contents and use their services, without acquiring any product, as if, you access the domain name and decided to browse the contents using the services offered and acquiring one or more products.

In any case, and for any reason, communicate or disclose your information to third parties not part of the purchase and delivery.

12. Act and applicable law

These general conditions are governed by Spanish law. Any dispute regarding the website will be tried before the Spanish Court