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Yes, we accept them, however, you must ensure that the products you are ordering are allowed in your country and/or territory. Natpharma.com will not be responsible for returning the value of your purchase if your order is retained or rejected by customs of your country or territory.
Natpharma.com will not be responsible for packages rejected or detained by customs.
Please contact your customs office and inquire about import restrictions and regulations before placing your order. It is important that you familiarize yourself with the customs policies of your country and/or territory before placing an order. Customs regulations differ by country and/or territory and ignorance of their regulations may result in your order incurring high tariffs, delayed delivery or being returned. Check with your Customs Office to see if your country allows shipment of the products you are ordering and if any additional permits or licenses are required..
Please note the following: Currently the shipping method is limited to regular mail and does not have a tracking number. Loss of your order will not be refunded.

Of course, we have the following telephone number at your disposal: +34 951 516838 during business hours

Due to the current situation due to Covid 19, product returns are not allowed.

Yes, we accept the following forms of payment: Visa, MasterCard, 4B, Paypal and bank transfer

Products are delivered in secure packaging. If external damage is detected in the product packaging, the customer must detail this fact in the receipt signed by the carrier and immediately contact our Customer Service [email protected]. A proof of delivery without any evidence of damage is equivalent to a product with the packaging in perfect condition. Similarly, if damage to the product is detected once the package is opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service [email protected]. After 24 hours of delivery, claims for damage to the product will not be accepted.
During the purchase process, you can indicate your delivery preferences (morning, afternoon or delivery time).
If the client is not going to be at the place of delivery at the agreed time, please contact us, through our Customer Service at [email protected], to organize the delivery at another time.